FAQ

1. What types of jewelry do you sell?
At Pickfish, we offer a wide variety of jewelry, including earrings, rings, bracelets, and necklaces. Our collection includes both classic designs and modern pieces, so you can find the perfect item for any occasion.


2. What materials are your jewelry pieces made of?
Our jewelry is crafted from high-quality materials such as sterling silver, 14K gold, stainless steel, and premium gemstones. We ensure that every piece is durable, stylish, and built to last.


3. Do you offer custom jewelry designs?
Currently, we do not offer custom designs. However, we are constantly updating our collection with new and unique pieces, so be sure to check back for exciting designs!


4. How do I know which ring size to order?
To find your perfect ring size, we recommend using our Ring Size Guide available on the product page. You can also visit a local jeweler to have your size measured for a more accurate fit.


5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can check the status of your shipment at any time through the tracking link provided.


6. Do you ship internationally?
Yes, we offer international shipping! Delivery times and shipping fees vary based on your location. Please check our shipping page for more details.


7. What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, simply return the item within 30 days for a full refund or exchange. Please ensure the jewelry is in its original, unworn condition.


8. How long will it take for my order to arrive?
Domestic orders typically take 3-7 business days for delivery, depending on your location. International orders may take longer, depending on customs and the shipping method selected.


9. Do you offer gift wrapping?
Yes! We offer complimentary gift wrapping on all orders. If you're sending a gift, simply select the gift-wrapping option at checkout, and we'll make sure your jewelry arrives beautifully packaged.


10. Can I change or cancel my order after it's been placed?
Once an order is placed, it’s processed quickly to ensure timely shipping. If you need to make a change or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes after an order has been processed.


11. Are your products hypoallergenic?
Many of our jewelry pieces are hypoallergenic, especially those made from sterling silver and 14K gold. However, we recommend checking individual product descriptions for specific details about materials used, especially if you have sensitive skin.


12. Do you offer any promotions or discounts?
Yes! We periodically offer sales and special promotions, including discounts on selected items. To stay updated on the latest offers, sign up for our newsletter or follow us on social media.